Activate Now

To activate your DogTrac ID Tag, type in the 8 digit ID number on the back of the tag.


Frequently Asked Questions

Account FAQs

Q. I cannot get into my account. Can I reset my password?
A. If you do not remember your password, click the 'Help' link below the sign in form. Enter the primary email address on your account and click 'Reset Password'. You will receive an email with a reset link. Click the link in the email and set a new password. If you do not see the email in your inbox, please check your junk and spam folders.

If you still don't receive the email, you may have used a different primary email address on the account or there is an error on the email address used when the account was created.

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Q. I have not received an account activation link. Can you resend it?
A. If you have not received the account activation email, please refresh you emails and check your junk and spam folders.

You can request a new link by attempting to sign in to your account, and clicking 'Resend Activation Email'.

If you do not see the email, it is possible the email address on the account you created is incorrect. Please complete the contact us form so we can help you further.

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Q. I have moved to a new house. How can I update the address on my account?
A. To update your address, sign in to your account. Once signed in, click 'My Profile and Settings' and 'Edit My Profile'. Update your details and click 'Save'.
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Q. Why do my details not appear when I search my pet's DogTrac ID tag number?

If the tag is registered to you but you see the contact details for, this is because you have not consented to your contact details being displayed within your account. To update this, please sign in to your account, select 'My Profile and Settings' and 'Account Settings'. You can then select the LOST PET option to display your contact details when a search is carried out online.

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