Privacy Policy

The DogTrac website is owned and operated by Fabfob Limited. We are committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is Fabfob Ltd of Tan House, South End, Bassingbourne, Royston, SG8 5NJ. Registration ref: ZA050777

Your consent

By using our Website, you understand and agree that personal information you provide through the Website will be held on a database created and operated by us or our group of companies

What information do we collect and why?

When you make a purchase, sign up to ‘DogWatch’ or use other features on our website, you will be asked for some essential information including your title, first name, surname, postal address, email address, telephone and if applicable payment information. These are collected to help us:

  • Enable you to be reunited quickly with lost pets.
  • Process your online orders including sending order confirmation and delivery information via email;
  • Contact you about your order or account
  • Deliver safe and secure shopping by helping to prevent and detect fraud.
  • Speed up your form filling processes if you've registered online;
  • Understand your needs and listen to your feedback via market research/customer polls and surveys;
  • Enhance your shopping experience by delivering a more personally tailored offer;
  • Respond to any issues or queries via the customer service advisor teams; and/or Notify you about changes to our service.

We will also automatically collect data such as dates and times of your visits to the Website.

How we protect your information

We protect your information by:

  • Encrypting your personal information. When you place an order or access your account information, a secure server encrypts all of the information you input before it is sent to us. This protects your confidential data.
  • Keeping your information up-to-date and accurate. We need you to tell us if any of your details change, such as your name, address, contact numbers or email.

Unfortunately, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your data transmitted to and/or through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Protecting your security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to these checks being made. All information provided by you will be treated securely and strictly in accordance with the Act.

Statement on the use and disclosure of Personal Data

We may send you by SMS, email or post, details on offers, products, reminders and services which may be of interest to you. We may also telephone you to discuss order details.

We may monitor or record telephone calls to ensure our quality standards are maintained and for fraud prevention purposes.

We may disclose your personal information to third parties:

  • If Fabfob Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation imposed by the courts

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies

A cookie is an element of data that a website can send to your browser, which may then store it on the hard drive of your computer. Cookies allow us to understand who has seen which pages and advertisements on the Website and to make the Website more user friendly by, for example, allowing us to save your Website password so that you do not have to re-enter it every time you visit. We use cookies so that we can give you a better experience when you return to the Website.

Cookies are used to enable you to register and log on to the Website and make purchases and store items in your basket whilst on the Website. Please note, if your browser is set to reject cookies, then, unfortunately you will not be able to shop online. Most web browsers automatically accept cookies. You do not have to accept cookies and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it or not. We may also use cookies to provide you with customised information from the Website.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.